Programme

Organizers:

 

 International Conference

INTEGRATED QUALITY MANAGEMENT IN TOURISM DESTINATIONS:

A KEY TO COMPETITIVENESS

23 -24 June, 2016

Palace of the Parliament, Bucharest, Romania

Wednesday, 22 June 2016

Venue : Palace of the Parliament, Nicolae Iorga Hall. Izvor Street, no  2-4, sector 5, Bucharest. 

14:00 –19:00 Registration of participants
   
19:00–21:00 Welcome reception

 

Thursday, 23 June 2016

Venue : Palace of the Parliament, Nicolae Iorga Hall. Izvor Street, no  2-4, sector 5, Bucharest.

8:30 – 9:00 Registration of participants
   
9:00–10:00

OPENING SESSION

 
 
Master of Ceremony: Laura Dragomir
 
  • Master of Ceremony: Laura Dragomir

  • Taleb Rifai, Secretary General, UNWTO

  • Costin Grigore Borc, Deputy Prime Minister, Minister of Economy, Commerce and Relations with the Business Environment of Romania

  • Cristina Pașca Palmer, Minister of Environment, Water and Forests

  • Claudiu Vrinceanu, State Secretary, Minister of Economy, Commerce and Relations with the Business Environment of Romania

  • Anca Pavel-Nedea, President of the National Authority for Tourism of Romania

 

10:00 - 10:10 Coffee break 
10:00 - 10: 30 Press conference (by invitation only)
10:15 12:30 SESSION 1:  A Strategic Approach to Integrated Quality Management in Tourism Destinations

 

10:15 - 10: 40

 

10:40 - 10:50

10:50 – 11:10

11:10 - 11:30

11:30 – 11:40

11:40 - 11:50

11:50 - 12:05

12:05 – 12:30

Moderator: Laura Dragomir, TV Moderator at Travel Mix Channel   

 

Keynote: Esencan Terzibasoglu, Director, Destination Management & Quality Programme, UNWTO

Interventions: 

Han Yan, Deputy Secretary General of Word Tourism Cities Federation (WTCF), China

Maricruz Cádiz, Technical Director, Instituto para la Calidad Turística Española (ICTE), Spain

Mounsif Taybi, Chief of Service of Regulation, Development and Quality, Ministry of Tourism, Morocco

Claudia Tapardel, European Parliament

Maria Grapini, European Parliament

Nicolaie Moldovan, City Manager of Alba Iulia, Romania

Q/A

 

12:30 - 14:30 Lunch
14:30 - 16:30 SESSION 2:  Implementation of Quality at Specialized Destinations

 

 

14:30 – 16:15

 

 

 

 

 

 

 

16:15 - 16: 30

 

Moderator: Laura Dragomir, TV Moderator at Travel Mix Channel

Presentations:

  • Coastal Tourism: Zrinka Badurina, Marketing Manager, Tourist Board of Mali Lošinj, Croatia 
  • Protected Areas: Mircea Vergheleț, Director of the National Park “Piatra Craiului”, Romania
  • Wellness Tourism: László Puczkó, CMC, Director, Xellum Ltd. Budapest, Hungary
  • City Tourism: Ahuva Zaken, Senior Deputy Director General and Head of the Tourism Services Administration, Israel Ministry of Tourism and Rakefet Levy, Director, Tourism product control and Information offices, Israel Ministry of Tourism, Israel
  • Meetings Industry:

- Bruce Redor, Senior Associate (Europe, Middle East & Africa), GainingEdge. Paris, France

- Calin Ile, Hotel Manager in Accor Group and President of Romanian Federation of Hotel Industry, Romania

  • Cultural Heritage: Caroline Fernolend, Director “Mihai Eminescu” Trust, London, United Kingdom 

Q/A

16:30 - 17: 00 Coffee break
17:00 - 18:15 SESSION 3:  Marketing Quality

 

17:00 - 17: 30

17:30 - 17: 45

17:45 - 18:00

18:00 - 18:15

Moderator: Laura Dragomir, TV Moderator at Travel Mix Channel

Keynote:Victor Gorga, Director for tourism, Grupo Inmark, Spain

Ana Sipciu, Google Romania

Michael Kessler, VP of Global Sales, Review Pro, Spain   

Q/A

18:30 - 19:00 CLOSING SESSION

 

 

Technical conclusions: Esencan Terzibasoglu, Director, Destination Management and Quality Programme, UNWTO

Closing remarks: 

  • Anamaria Almasan, Minister Counsellor, the Embassy of Romania to Spain
  • Anca Pavel-Nedea, President of the National Authority for Tourism of Romania
  • Marjan Hribar, Special Advisor to the UNWTO Secretary General
20:30 - 23:00 GALA DINNER (Location to be further confirmed)

 

Friday, 24 June 2016

9:00 – 16:00 TECHNICAL VISIT                                

Further information on the Technical Visit available here

 

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