Summit Programme



« Sustainable and Competitive Tourism on the New Urban Agenda »

4 - 6 December 2017, Majestic Hotel Kuala Lumpur (Malaysia)

Monday, 4 December 2017

Venue : Majestic Hotel Kuala Lumpur, The Majestic Ballroom, Level 2

07:00 – 09:00 Registration of participants
09:30–10:00 Opening ceremony


  • Welcome Remarks by H.E. Datuk Seri Hj. Mhd. Amin Nordin Abd. Aziz, Mayor of Kuala Lumpur (tbc)
  • Congratulatory Remarks by Dr. Joan Clos, Executive Director, UN–Habitat (tbc)
  • Congratulatory Remarks by H.E. Mr. Taleb Rifai, Secretary–General, UNWTO
  • Opening Remarks by the Hon. Dato' Seri Mohamed Nazri bin Abdul Aziz, Minister of Tourism and Culture, Malaysia
  • Keynote Address by the Hon. Dato' Sri Haji Mohammad Najib bin Tun Haji Abdul Razak, Prime Minister of Malaysia (tbc)
10:00 – 10:30 Coffee Break

SESSION 1: Tourism and the New Urban Agenda


Moderador: (tba)

Keynote: Dr. Joan Clos, Executive Director, UNHabitat (tbc)

  • Cultural Tourism: Thailand
  • Dr. Ko Koens, Executive Director, UN-Habitat Assistant Professor, NHTV Breda University of Applied Sciences, Netherlands
  • Mr. Rassul Ilimbayev, Head of International Cooperation Department, Astana Convention Bureau of the Mayor`s Office of Astana, Kazakhstan
  • Mr. Santiago Gómez, Secretary of the Government of Medellin, Colombia (tbc)
  • Mr. Akel Biltaji, former Mayor of Amman, Jordan (tbc)

Q&A To top

13:00 – 15:00



SESSION 2: Key Factors for Urban Tourism Competitiveness (I)


Moderator: Prof. Jafar Jafari, University of Wisconsin-Stout, USA


  • Urban Tourism Governance: Mr. Noel Scott, Professor and Deputy Director of the Griffith Institute for Tourism, Brisbane, Australia
  • Vertical Integration of Governance Structure : Mr. Hoy Yuen Chun, Director Marketing & Sales ASEAN, German National Tourist Office
  • Accessible Tourism: Ms. Mary Chen, Editor for Challenges Magazine, Kuala Lumpur, Malaysia
  • Sustainability in New Urban Developments: Mr. Stuart Mendel, Managing Director, Tun Razak Exchange, Lifestyle Quarter, Lendlease , Australia

Q&A To top

20:0022:00 Welcome Dinner hosted by the Ministry of Tourism and Culture, Malaysia


Tuesday, 5 December 2017

Venue: Majestic Hotel Kuala Lumpur, The Majestic Ballroom, Level 2


SESSION 3: Key Factors for Urban Tourism Competitiveness (II)


Keynote Adress and ModeratorMr. Rafat Ali, CEO of SKIFT, New York, USA


  • Authenticity & Cultural Identity: Mr. Danny Law Heng Kiang, Chairman, State Tourism Development and Culture Committee Penang, Malaysia
  • Place/Branding: Mr. Ahn Joon Ho, General Director of the Tourism and Sports Bureau, Seoul Metropolitan Government, Republic of Korea
  • Connectivity: Mr. Song Yu, Chairman of Beijing Municipal Commission of Tourism Development and Secretary-General of WTCF, China (tbc)
  • Aviation Business Intelligence: Representative of IATA
  • The Asia-Pacific Perspective: Mr. Xu Jing, Regional Director for Asia and the Pacific, UNWTO

Q&A To top

11:00 – 11:30 Coffee Break
11:3013:30 SESSION 4: Success Stories on Urban Tourism Performance

Keynote: Ms. Esencan Terzibasoglu, Director, Programme for Destination Managemen & Quality, UNWTO

Moderator: Dr. Xiang Feng, Tourism expert and Associate Professor at the Shanghai, Institute of Tourism, China


  • Ms. Enver Duminy, CEO, Cape Town Tourism, South Africa
  • Ms. Marcella Gaspardone, Marketing, Public Relations & Convention Bureau Manager, Turismo Torino e Provincia, Turin, Italy 
  • Tourism Office of Buenos Aires, Argentina (tbc)
  • Mr. Hongbin Zhang, CEO, Hangzhou Tourism Committee Hangzhou, China (tbc)
  • Mr. Khairul Anuar Mhd Juri, General Manager, Kuala Lumpur Tourism Bureau (KLTB), Malaysia (tbc)

Q&A To top

13:30 – 15:00 Lunch
15:0016:30 Conclusions and Closing Ceremony

Closing keynote: Mr. Tony Fernandes, CEO of AirAsia (tbc) 

Ms. Esencan Terzibasoglu, Director, Programme for Destination Managemen & Quality, UNWTO

Technical conclusions : Prof. Jafar Jafari, University of Wisconsin-Stout, USA

Announcement of the 7th Global Summit on Urban Tourism (2018)

Closing remarks

  • Local authorities
  • UNWTO Secretariat

Q&A To top


Wednesday, 6 December 2017

09:0017:00 Technical Tour for International Delegates only

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